2/28/2023 0 Comments Dymo stamps error messages![]() Click here to download CardScan Executive version 8.0.5. ![]() This version will allow you to manually export contacts from Outlook and import them to CardScan software. The version 8.0.5 and a licence key, will allow you to continue using your CardScan® hardware. We sincerely apologise for the inconvenience. Since all CardScan products have been discontinued, it is no longer possible to use CardScan software version 9 or later beyond the trial period. Contact us if your weight is greater than 440 pounds.Ĭontact us if your scale displays another error message not listed in this article or if an issue is persistent after following the steps above and lasts more than a few days.On 1 January 2020, the extended period of technical support for CardScan products ended. Er 2 error codeĪ "Er 2" message is displayed when there is a calibration issue. You may check the signal strength on your cell to determine if there might be blackout areas inside your home.Ĭontact us if you are experiencing an outage lasting longer than a few days.However, if you see “Er 5” or “Er 6” on your scale often, you may want to try moving your scale near a window or a higher floor if you live in a multi-level home. Keep weighing in as usual - your weights will be saved and transmitted when the network outage is resolved. This is usually due to a temporary regional network outage. Follow instructions in: How do I reset my scale?Īn “Er 5” or “Er 6” means that your scale is not able to transmit your weight. ![]() (Please note: Resetting your scale will clear any stored weights from your scale.) If you notice the errors on a stormy day, it is likely the problem will fix itself when the sun comes out.Radio waves, and especially the frequency of cellular connections, can be affected by rain, fog and humidity.Once connection is restored, your scale will transmit any stored weights to your account. Continue to weigh in as you normally would.Your scale may not transmit if there are cellular network outages in your area.If you do not have cellular coverage in your area, please contact us to enable manual weight entry on your account.Typically weights will be transmitted to your Omada account within 5 minutes. Navigate to your Progress Page to view your weight chart. Move your scale to an area with a better connection, such as near a window or a higher floor if you live in a multi-level home.While your scale may not use the same cellular network as your mobile device, you may check the signal strength on your cell to determine if there might be blackout areas inside your home. Check cellular coverage in the specific location of your scale.Your scale will transmit previously stored weights once coverage is restored. Your scale will record and store your weight, but may not be able to transmit your weight to your Omada account. What can I do?Ĭontinuous Dashed Lines Or Er 4 error codeĪn "Er 4" message is displayed when there is a cellular network transmission issue. Follow instructions in: My scale displays "Step off".Ī "Step off" message is displayed when the scale is unable to calibrate or get an accurate reading. ![]() Navigate to your Progress Page to view your weight chart.Once you’ve weighed in, the scale should display “sent”.Wake the scale before weighing in again. ![]() The scale manufacturer recommends using Duracell batteries.
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